Frequently Asked Questions
General
What is FanClash?


FanClash is a Fantasy gaming app on Esports. It also hosts Esports Tournaments. FanClash aims to build an esports gaming ecosystem in the long run. You can play Fantasy games on FanClash based on your esports knowledge and skill.
Whats new on FanClash?
Referral Leaderboard


Referral leaderboard is a ladder tournament for the users whose friends and family registered on FanClash using their referral code. These users would level up based on the various criterias and at the end of the deadline will be awarded the grand prize.
There are two types of leaderboards:
Weekly leaderboard - There are 4 weekly leaderboard held in a month
Monthly leaderboard - There is 1 monthly leaderboard held in a month.
Based on various criterias users will earn points. The points earned will determine their Rank in the leaderboard. Based on their Rank, users will level up to win the rewards.
Fantasy with Estars


Fantasy with Estars is a new contest type that will allow users to play a Fantasy contest for a particular match of the tournament against the professional athletes in the esports industry.
Estars are top esports athletes and contest creators. The participants of this contest get an opportunity to play with Estars. The winner of this contest is rewarded with a bounty and is also recognized by the estar on their social media channel.
FanGems


FanGems are a reward currency that we share with our special users like you. FanGems was launched on 8th July 2022. For the first two top-up’s done after the launch of FanGems, users will get 50% of a top-up value as FanGems in addition to the total top-up amount credited to their cash balance.
FanGems are available to use for 14 days from the date of credit i.e. FanGems will expire after 14 days from the date when it was credited to your FanGems wallet.
Only 10% of the total joining fee of a fantasy contest can be used as FanGems. FanGems can only be used to participate in Hot and Mega fantasy contests.
Daily Streak


Fantasy Esports
What is fantasy esports on FanClash?


Fantasy is a game of skill and your esports knowledge. You chose your team from all the players/teams playing in PUBG, Valorant, FreeFire, CODM, CS:GO.You have to create your team within the given max budget of 40 credits. Your dream team earns points when the real players perform in the real tournaments live. What are you waiting for, come participate, play and win! Here are easy steps to get started:
Select a Match: Select a Match on any ongoing series of a game
Select a Contest: Select a contest you want to participate in
Create your Team: Create a team with your esports knowledge and skill and flaunt to your friends
Follow the Match: Track the match in the Live Matches or My Entry section
Withdraw your winnings: Withdraw your winnings in your wallet.
How to get started with your first fantasy esports match?


Follow these 5 Steps to join your first ever fantasy esports contest:
Step 1 : Select a Match
Choose a match you like from the list of matches shown on the fantasy Homepage.
Step 2 : Create your team
If it is a Team v Team match -
Choose your best 5 players among all the players playing in the match.
Do keep in mind that you have 40 credits to make your team. Do your research well.
If it is a Battle Royal match -
Choose your best 4 teams among all the teams playing the match.
Do keep in mind that you have 38 credits to make your team. Do your research well.
Step 3 : Join a Contest
Choose a contest to play in and win money or play practice contests for free. Generally the more teams you participate with, the more are your winning chances. You can even choose to participate in multiple contests together with a single team.
Step 4 : Follow the match
Track your team’s fantasy points across different contests that you joined on the leaderboard. You can track them in the ‘My Entry’ section at the bottom right corner on the Match details page.
Step 5: Withdraw Your Winnings
FanClash offers the industry's best win ratio. Chances are high that you would win. After the match, Your winnings are credited to your Winnings wallet. You can withdraw the winning amount once you have won at least Rs 100.
What are the different games supported by FanClash for Fantasy Esports?


FanClash supports a variety of games. We add matches for the most competitive games. Below are the list of all the games:
How to choose a tournament?


On FanClash, there are many matches listed everyday. But if you wish to select a match from a particular tournament you can always make use of the “Filter” button on the Fantasy home page.
How to choose a match?


When you open the FanClash app. In the fantasy home section, you need to select the match of your choice.
There could be 2 types of matches - Team v/s Team match and Battle Royal match. Team v/s Team matches are usually played in games like CSGO and Valorant and involve only two teams.
Battle Royal matches are played in games like PUBGM, BGMI and Free Fire and involve more than two teams.
What are different Fantasy esports contest types?


There are 10 contest types available to choose from. Each contest type hosts multiple contests.
Below are the contests types:
Fantasy with Estars -
Estars are best esports athletes and contest creators. The participants of this contest get an opportunity to play with Estars. The winner of this contest is rewarded with a bounty and is also recognized by the estar on their social media channel.UC Bonanza -
This type of contest is available in the tournaments that host games like BGMI and PUBGM. Winners of UC Bonanza contest are rewarded with UC
Mega Contest -
Mega Contest features entry fee as low as Rs. 1 and as high as Rs. 29. This type of contest offers the biggest prize pools.Winner Takes All -
In the Winner Takes All, there is only one winner who is rewarded with the prize. This contest has more than 2 participants and is not similar to Head to Head contest
20X Multiplier -
These contests provides you an opportunity to win 20X rewards
10X Multiplier -
These contests provides you an opportunity to win 10X rewards5X Multiplier -
These contests provides you an opportunity to win 5X rewards3X Multiplier -
These contests provides you an opportunity to win 3X rewardsHead to Head -
Head to Head contest allows only 2 participants and prize is awarded to only 1 winner.
Practice contest-
If you’re new to Fantasy Esports and would like to try it out before you can register and win big. Practice contests will get you the glory. Help you learn how to choose a match and a contest to start with.
How to join a Fantasy Esports contest?


There are two ways to join a Fantasy Esports contest-
Way 1 - If you want to participate in multiple contests at once-
Create a team
select Captain and Vice Captain and
then select one or multiple contests.
Way 2 - If you want to participate in a single contest. You could follow the above mentioned steps to participate in a single contest.
Select a contest
then create a team
and then select Captain and Vice Captain
Remember, you are provided with 40 credits in case of Team v/s Team and 36 credits in case of Battle Royale match. Use them wisely.
If you’re not sure about selecting the players for creating your fantasy team, you can always use our expert opinion feature. Teams created using Expert Opinion may improve your chances but does not guarantee a win.
At the end of the process, you will be asked to make the payment which is deducted from the FanClash Cash Balance. If you don’t have enough balance you can always top up the wallet during the payment process.
How to create Fantasy team for Battle Royale match or Team v/s Team match?


Team creation process for fantasy contests in both Battle Royale match and Team v/s Team match are same. The only difference is-
In Team v/s Team, you have to choose 5 players to create the Fantasy team. And you can only choose 3 players from each team.
In Battle Royale, you have to choose teams instead of players to create a Fantasy team. You can only choose at max 4 teams to create a Fantasy team.
What is Expert Opinion? What are the benefits of using it? Will the teams created using Expert Opinion have higher chances of winning?


Expert Opinion is our premium feature that helps you create quality fantasy teams with various combinations faster. The teams suggested will be based on the player stats and the knowledge acquired from the industry experts, who have been providing their inputs on youtube, online expert forums and other social media channels.
Expert Opinion will only suggest the teams. Decision of using this team lies solely upon the participants.
If you’re not sure about selecting the players for creating your fantasy team, you can always use our expert opinion feature. Teams created using Expert Opinion may improve your chances but don't guarantee your win.
How to use Expert Opinion? Can I use Expert Opinion to add multiple teams?


If you’re willing to use Expert Opinion, follow the steps listed below:
Select a match
Select a contest
Select Create team
In the bottom left corner you would find a menu, select it and Expert Opinion will pop up with few of the available options.
There are multiple options to choose from:
Create team based on Maximum credits utilization
Create team based on Most Fantasy points
Create a team based on opinions provided by industry experts. This option is available in limited matches for limited Fantasy contests.
Select one of the options and a team will be created for you.
If you don't wish to make any changes in your team, you can proceed further by pressing Continue.
You can use Expert Opinion to create one team at a time.
Do I have to pay extra for using Expert Opinion?


Expert Opinion is our premium feature that guides in the process of creating teams faster. You don’t have to pay extra to use this feature.
Can I add multiple teams in a same match?


There is no maximum team creation limit defined for a particular match. Maximum limits are put in place across various Fantasy contests for a respective match.
Can I add multiple teams in a same contest?


On FanClash, the maximum limit to create teams could vary based on the type of contests, entry fees and maximum available slots in a particular contest.
To find maximum team creation limit visit the desired contest of a respective match and refer to the below indicated area mentioned in screenshot:
Make every team count and keep enjoying your fantasy esports on FanClash.
How to manage/update my team?


There are two ways to change/update your team after successfully completing the registration process. You can only update your team before the match deadline. Once the deadline is passed you won’t be permitted to make changes.
Way 1:
Select the same match from the list of Upcoming matches on Fantasy home screen
Visit “My Contest” tab
Visit “All teams” tab
You shall find the list of teams, select the edit button available next to the team you desire to change.
Finally, make changes to your team and then update Captain and Vice Captain if you wish to change it and click save team.
Way 2:
Visit “My Matches” section and hit “Fantasy” button
Select desired match from the list of Upcoming matches
Visit “My Contest” tab
Visit “All teams” tab
You shall find the list of teams, select the edit button available next to the team you desire to change.
Finally, make changes to your team and then update Captain and Vice Captain if you wish to change it and click save team.
What is Fantasy Points system?


Fantasy points table is created to score the participants of a Fantasy Esports Contest. The points table may differ across the game titles.
You can visit Fantasy Points system by visiting the Hamburger Menu as shown below:
Are the points for each match updated in real-time?


We try to update the points on a real-time basis. However, Points/ranks can sometimes take a bit longer than usual to reflect. Be assured that the final scores, points and rankings are reflected once the match is completed. We also verify the points with live score feeds to ensure that the points/ranks are correctly reflected after every match.
How will I score points?


You will score points depending on how the players in your team perform in the live match. So, make sure you pick a winning combination which will help you win BIG! Check out our detailed Points System to understand how to score on FanClash.
When do the scores get updated?


Points are usually updated every few minutes! However, when the match ends, the status changes from 'In Progress' to 'Waiting For Review'. During this time, the final points which include your team's total and your rank are updated. Winners are declared and winnings are distributed only after our team verifies the final points. This process may take up to 2 hours. In certain cases, it could take longer. After the winners are declared, the match status will be 'Completed'.
What happens if a match is cancelled or rescheduled?


If a match is canceled we will mark the match canceled and refund your money within 12-48 hrs. If rescheduled we inform users via notifications.
How to check the results?


Results are usually announced within 24 hours. If you wish to check your results you can visit the My Matches section from the home screen. Please follow the instructions given in the below mentioned screenshots:
What is Fantasy with Estars?


Fantasy with Estars is a new type of fantasy contest which allows users to play a Fantasy contest for a particular match of the tournament against the professional athletes in the esports industry.
Estars are top esports athletes and contest creators. The participants of this contest get an opportunity to play with Estars. The winner of this contest is rewarded with a bounty and is also recognized by the estar on their social media channel.
How can I know which Estar is participating in the Fantasy contest?


Details of your favorite Estar associated with a Fantasy Esports contest could be found in the contest card when you select a desired match.
Does Fantasy with Estars offer higher rewards?


A biggest reward for anyone participating in Fantasy Esports Contest is that they get an opportunity to play their favorite estars from the industry. The prizes of a Fantasy with Estars contest depends majorly on the match type, number of slots filled, etc.
Do I get to meet the Estar if I win the contest?


Anyone who participates in the Fantasy with Estars contest gets an opportunity to play with top esports athletes and content creators from around the industry. Winner of these contests gets the cash rewards and a recognition from the Estar who participated in the contest.
What happens if I defeat the Estar in the Fantasy contest?


Anyone who participates in the Fantasy with Estars contest gets an opportunity to play with top esports athletes and content creators from around the industry. Winner of these contests gets the cash rewards and a recognition from the Estar who participated in the contest.
Esports Tournaments
How can I register for an Esports contest?


To participate and compete in esports tournaments and custom matches, please follow the steps given below:
Visit Tournament section
Select Tournament or custom match of your choice
Select Register and then follow the instructions
What is the registration/joining fee of the esports contest?


A contest fee is designed in accordance with different device platforms, game title, discipline, format/structure, channel, prize pool and tournament size. Registration fees might vary contest to contest. Visit the contest details page tab of the respective contest to find the registration fees payable to participate.
How can I play a match of the contest I have participated in?


After completing the registration process, please open the contest by visiting the Tournaments tab in the 'My Matches' section. You will find the Room ID and Password to play the match of the contest. You need to have the respective game installed in your device to play the match. Please refer to the screenshots given below:
How can I know the game hosted for the tournament or custom match?


To identify the game involved in an esports custom match or a tournament you can refer to the game icon and/or tournament title mentioned on the tournament card. Please refer to the screenshots given below:
How can I know the discipline of the particular tournament or custom match?


Tournament or match discipline can be found on the respective tournament card in the tournament section. There are various disciplines like 1 v/s 1, 2 v/s 2, 3 v/s 3, 5 v/s 5, 6 v/s 6, Solo, Duo and Squad considered to host a particular contest with respect to a particular game title.
What is the channel of the esports tournament or custom matches?


A tournament or custom match hosted by FanClash can only be played online. We do not host any offline contests.
What is the format/structure of the esports tournament?


Visit the respective contest to find the format/structure of the contest. The standard tournament formats are Battle Royale, Single Elimination, Double Elimination, Round Robin, Group stage & Ladder system. A contest may carry a mix of multiple tournament formats like Group stage + Single Elimination, Group Stage + Double Elimination, etc.
Are the substitutes allowed to participate in the tournament or a custom match?


We do not allow to add or register substitutes for a tournament or custom matches at the moment. You can always get in touch with our support representatives or tournament administrators if you face any issues with regard to adding players to your team.
How to change the in-game id?


We do not allow players/users to change their in-game id once they have completed the registration process and joined a tournament or custom matches. But you can always use different in-game id’s across various tournaments.
For example,
In “Tournament 1”, you can register “abcd” as in-game id and for “Tournament 2”, you can register “zxcv” as your in-game id.
Please ensure that the in-game id’s registered are owned by you and correct. And you’re using the same id while playing the matches during the respective tournament.
Where can I find schedule of a custom match or a tournament?


Schedules for custom matches are available pre-hand even before you register in it.
To find the schedule for a custom match, please visit the Tournaments section and select the respective match. All the details of that match will be displayed on the screen.
But we do not publish schedules for tournaments until the registrations are closed. Groups/Matches for tournaments are prepared after the registrations are closed based on the number of players/teams who have joined the tournament and the number of matches that are supposed to be played in each round of the tournament.
If you have already registered for the custom match or a tournament and you want to know the schedule, you may visit the “My Matches” section, select “Tournament” and under the “My Upcoming” tab you will find the list of upcoming matches you are participating in.
If you have any questions with regard to the schedule please contact our support representatives or tournament administrators.
How & when will I receive lobby/server details for my match?


Room ID and password or lobby details will be available for the participants once the registrations are closed. For details, please refer to the instructions given below:
Visit “My Matches” section
Select “Tournament” tab
Select the respective custom match or tournament
Visit “Room” tab
What happens if a match is cancelled or rescheduled?


If a match is canceled, we will mark the match canceled and refund your money within 12-48 hrs. If rescheduled we inform users via notifications.
How and where can I check the results of Esports tournaments or a custom match?


The results will be uploaded within 1-2 days after a respective match is completed. Visit the tournaments tab in the “My Matches” section and then select the desired tournament or a custom match to find the results of the contest.
Getting Started
- General
- Whats new on FanClash?
- Fantasy Esports
- Esports Tournaments
Account & Security
- Wallet
- Deposit
- Winnings
- Withdrawal
- Charges & Taxation
- Security
Offers & Rewards
- FanGems
- Referral
- Daily Streak
Profile & Verification
- Account Creation
- Managing My Profile
- Verify My Account
Legality & FairPlay
- Legality
- FairPlay
General
What is FanClash?


FanClash is a Fantasy gaming app on Esports. It also hosts Esports Tournaments. FanClash aims to build an esports gaming ecosystem in the long run. You can play Fantasy games on FanClash based on your esports knowledge and skill.